General Terms and Conditions of Sale (GTCS)

Last updated: 31/10/2024

1. Legal information and company identification

The Innopharm.fr website is published by Innopharm, a limited liability company, registered with the Registre du Commerce et des Sociétés under number 32666148500085, whose registered office is located at 67 RUE SAINT-JACQUES 75005 PARIS.

Intracommunity VAT number: FR63326661485.

Contact details :

- PhoneNumbers : ---

- Email : contact@innopharm.fr

- Director of publication : Jack NOURY

2. Purpose of the GSC

The purpose of these General Terms and Conditions of Sale (GTCS) is to define the terms and conditions of sale of the products offered on the Innopharm.fr website. They apply to all orders placed on the site by consumers residing in the delivery areas served by Innopharm.

3. Products and prices

The products offered for sale are those described on the Innopharm.com website. The prices of the products are indicated in euros, inclusive of all taxes, and exclusive of delivery charges. Innopharm reserves the right to modify the prices at any time, but the products will be invoiced on the basis of the prices in force at the time of the order.

4. Order

Any order placed on Innopharm.com implies full acceptance of these Terms and Conditions. Once the order has been placed, a confirmation email will be sent to the email address indicated when the order was placed. Innopharm reserves the right to refuse any order for legitimate reasons, such as an anomaly concerning the order or an existing dispute with the customer.

5. Payment

Payment is made online by credit card, PayPal, or any other means of payment offered at the time of ordering. The amount is debited when the order is validated. If payment is refused, the order will be automatically cancelled.

6. Delivery

Innopharm delivers its products in metropolitan France and in the zones specified on the site. Delivery times are indicative and may vary depending on the carrier and the destination. In the event of late delivery, the customer will be informed by email. If the delivery time exceeds 30 days, the customer may cancel the order and be reimbursed.

Delivery costs are calculated according to the value of the order and the destination and are indicated when the order is validated.

7. Right of withdrawal

In accordance with article L.221-18 of the French Consumer Code, customers have 14 days from receipt of the products to exercise their right of withdrawal, without having to give any reason or pay any penalty. To exercise this right, the customer must inform Innopharm by email at [email address] of his decision to withdraw.

Products must be returned in their original condition, unused, and in their original packaging. The cost of returning the products is borne by the customer. Reimbursement will be made within 14 days of receipt of the returned products.

8. Warranty and liability

The products benefit from the legal guarantee of conformity provided by articles L.217-4 et seq. of the French Consumer Code and the guarantee against hidden defects in accordance with articles 1641 et seq. of the French Civil Code. If a defect is found, the customer must contact customer service at [email address] as soon as possible.

Innopharm cannot be held responsible for damages resulting from misuse of products purchased on the Innopharm.fr website.

9. Privacy Policy

Innopharm is committed to protecting users' personal data in accordance with the General Data Protection Regulation (GDPR). The information collected during the ordering process is necessary to process the order and will not be used for any other purpose without the explicit consent of the customer.

Customers have the right to access, rectify and delete their data by sending a request to alexandre.lebrun72@gmail.com .

10. Intellectual property rights

All elements of the Innopharm.fr website (text, images, logos, graphics) are protected by copyright and trademark law. Total or partial reproduction is strictly prohibited without prior written authorisation.

11. Force majeure

Innopharm cannot be held responsible for any failure to fulfil its contractual obligations in the event of force majeure (natural disasters, strikes, armed conflicts, pandemics, etc.).

12. Settlement of disputes

These GCS are governed by French law. In the event of a dispute, an amicable solution will be preferred before any legal action is taken. Failing amicable resolution, the dispute will be brought before the competent Paris courts.

13. Modification of the GTC

Innopharm reserves the right to modify these Terms and Conditions at any time. The new terms and conditions will be applicable to all orders placed after they have been posted on the site.

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If you have any questions or complaints, please contact us at :

- Postal address: 67 Rue Saint Jacques 75005 Paris